FAQ
General
How do I contact customer service?
We’re here to help! You can contact our customer support team at help@lumminaskin.com.au and we’ll aim to get back to you within 24-48 hours.
What are the ingredients in your products?
Each product’s ingredients are clearly listed on its specific product page under the "Ingredients" section. We believe in full transparency, so you’ll always know what’s in your skincare.
What if the product I want is out of stock?
We hate when that happens too! But you can sign up to be notified when it’s back in stock by clicking the "Notify Me When Back in Stock" button on the product page. You’ll be first to know once it’s available again.
Ordering & Orders
What is your return & exchange policy?
We want you to love your purchase! If for any reason you don’t, you can return any unused and unopened products within 30 days of confirmed delivery. All items must be in their original condition for resale. Shipping costs, however, are non-refundable.
If your product arrives faulty or damaged, reach out to our team, and we’ll replace it at no extra charge.
Please contact us for returns: help@lumminaskin.com.au
Include your order details and confirmation number.
I want to cancel my order. What should I do?
If you need to cancel your order, get in touch with us as soon as possible at help@lumminaskin.com.au. We’ll do our best to process your request, but if the order has already been processed or shipped, cancellations won’t be possible.
I’m not sure which product is right for me. Can you help?
Of course! We’d love to assist. Feel free to reach out to us via email, live chat, or send us a DM on social media. We’ll help you find the best product for your skincare needs.
Are Lummina's products suitable for all skin types?
Yes, our products are designed for a variety of skin types, including sensitive skin. We recommend doing a patch test before using any new product, especially if you have specific allergies or sensitivities as some products contain specific ingredients. Please refer to the back of the packaging for all ingredients.
How soon can I expect to see results from Lummina's skincare products?
Results can vary, but many users notice visible improvements in their skin's texture and appearance within a few weeks of consistent use. Regular application is key to achieving the best results.
Are Lummina's products cruelty-free and environmentally friendly?
Absolutely! We are committed to ethical practices. Our products are cruelty-free, meaning no animal testing is involved, and we strive to minimise our environmental impact through eco-friendly packaging and sustainable manufacturing.
Can I use multiple Lummina products together in my skincare routine?
Yes! Our products are designed to complement each other, allowing you to customise your skincare routine to meet your specific needs. Feel free to mix and match for a personalised approach!